GSB APP TROUBLE SHOOTING
If you're experiencing issues with the Guernsey Skin and Beauty (GSB) app, here are some troubleshooting steps you can take:
Refresh your app screen and close your GSB app
To close all Safari tabs on an iPhone,
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Press and hold the icon in the bottom-right of the screen that looks like two squares intersecting with one another.
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A menu will now appear -- one option is to close all of the tabs. Push select.
Another option is to swipe up the screen from the bottom of the page
Check that your GSB app is up to date
Go to the Apple App Store (on iPhone) or Google Play (on Android)
Search for the Guernsey Skin and Beauty app
Click update if available
Note: If there's no options to update then it means your up-to-date version of the app
Check that you're using a supported device
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iPhone: iOS 11 and above
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Android: 6.0 and above
Log out of the GSB app and log back in
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Open the GSB app
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Tap on your profile picture icon at the top left
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Tap the settings icon
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Tap Log Out
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Log back in using your account credentials
(if the issue isn't resolved) Restart your mobile device
Clear Cache on Android Devices
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Long press the app icon on your devices home screen
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Tap App info
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Tap Storage
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Tap Clear Data
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Open the GSB app and log back in
Uninstall and re-download the GSB app
